Support
Customer Service
1-800-709-0509
Just5
3651 Lindell Rd, Suite D
Las Vegas, NV 89103
Frequently Asked Questions
How long my minutes are good for?
Your minutes are good according to the plan you will choose on the Calling Plans page.
How much does the phone weigh?
With the battery, the phone weighs 2.8 ounces.
How do i check my balance?
Dial *777# at any time to receive a free USSD message showing you your current balance.
How do I access my voicemail?
Access voicemail by pressing and holding the 1 key until you see the call connecting. At this point follow
the prompts. If you receive any other error messages, please contact us at 1-800-709-0509
Will this phone work in Canada? Which network?
Yes, the Just5 phone will work perfectly in Canada with the following carriers:
Rogers Wireless, DMTS Mobility, Fido.
Can I text on this phone?
Yes, you can!
Does it have predictive text?
Yes it does have it.
How many contacts does the phone hold?
The phone can hold up to 200 contacts
What Bands does this phone work with?
J509 Model: GSM 850/1900 MHz USA, Canada and Mexico.
J510 Model: GSM QuadBand - Anywhere in the world.
Does the phone have GPS?
No
Does the phone have Bluetooth?
No
Is this phone Hearing Aid Compatible?
The phone HAC rating is M1 T1, and will work with the most hearing aid devices.
I don’t see a dealer in my location when search on your website?
If the dealer is not listed in your location on our website that means that we currently don’t have a dealer
in your region. Please check nearby locations or order online from Just5.com
Which carriers does this phone work with?
Any GSM carrier, such as AT&T and T-Mobile. You just need to make sure that the SIM card is working in
the Just5 phone. (Will Not work with a GO phone, Tracfon and T-Mobile monthly plans sim cards )
Does this phone have Internet?
No
Do you provide the service? Is there a contract?
We are now providing you with the Best prepaid service through Red POcket Mobile running on the America's
Largest GSM Network! You can choose the plan on our website. Your sim card will arrive with your phone.
There’s NO contract, NO activation fees, and NO credit checks along with it! Just load the amount of money
that You need and use it however You want!
What comes with the phone?
Phone, Battery, Wall Charger, Headphones,User Manual.
Can I transfer my existing number?
Yes.
How long is the battery life/standby time/talk time?
6 days/100 minutes of talk time.
What is the warranty on the phone?
It’s a one year manufacturer’s warranty, but you need to activate your warranty by filling out this form
What are the shipping options?
We have two shipping options: USPS and FedEx for overnight shipments.
What is your return policy?
As a Just5 customer, we are committed to providing you with exceptional service and we want you to be
completely satisfied. If you would like to return your Just5 phone, within the 30 days since the day of
purchase we will gladly refund your money. Shipping charges are not refundable.
How does the "SOS" button on the back of the phone work?
This function was specifically created for use in case of emergency. When you press the "SOS" button, the
phone will start texting and dialing five pre-programmed phone numbers until one of them is answered. When
you are connected, the phone will operate in loudspeaker (hands-free) mode. At the same time, while dialing,
a loud alarm will sound to attract attention.
